--- title: Stripe Troubleshooting description: Common Stripe problems and answers: --- [Skip to content](https://support.influencelogic.com/stripe-troubleshooting#main-content) English Show submenu for translations ![image (34)-3.png\]](https://support.influencelogic.com/hs-fs/hubfs/image%20(34)-3.png?height=40&name=image%20(34)-3.png) - [Default HubSpot Blog](https://influencelogic-7217534.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://influencelogic-7217534.hs-sites.com/blog) - English Show submenu for translations - [Return to influencelogic.com](https://www.influencelogic.com/) [Return to influencelogic.com](https://www.influencelogic.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [InfluenceLogic Support](https://support.influencelogic.com/?hsLang=en) 2. [FAQs](https://support.influencelogic.com/faqs?hsLang=en) 3. [Payment Setup](https://support.influencelogic.com/faqs?hsLang=en#payment-setup) # Stripe Troubleshooting ## Common Stripe problems and answers: ### **Q: I need to change my 2 step verification. How do I do that? ** A: Please click 'sign in another way' ![](https://support.influencelogic.com/hs-fs/hubfs/image-png-Feb-26-2024-09-24-26-7971-PM.png?width=260&height=224&name=image-png-Feb-26-2024-09-24-26-7971-PM.png) 'I don't have any of these' ![](https://support.influencelogic.com/hs-fs/hubfs/image-png-Feb-26-2024-09-23-35-0579-PM.png?width=361&height=189&name=image-png-Feb-26-2024-09-23-35-0579-PM.png)| Verify using your identity document linked on the account or confirm account details ![](https://support.influencelogic.com/hs-fs/hubfs/image-png-Feb-26-2024-09-23-52-9592-PM.png?width=314&height=305&name=image-png-Feb-26-2024-09-23-52-9592-PM.png) ### **Q: Stripe won't verify my EIN number. ** A: If your EIN was created in the last few weeks, it likely means the IRS has not updated it in their system yet. If the IRS doesn't have it yet, Stripe is unable to verify. Best chance of success is to wait and allow it some time to get caught up in the system. If that's not the case, please double check the numbers. An EIN is required for any entity beyond a sole proprietorship.  ### **Q: I have a US bank account, but I live in Canada. What country should I choose? ** A: Unfortunately Stripe will only work if you have a bank account in the same country you're located in. If you're in Canada, you cannot use a US bank account. Same goes for United Kingdom. You must use a bank account in the country that you are in. ### **Q: I'm unable to payout to my account. What do I do? ** A: There is likely something that needs to be authorized on the account. Please login to either Stripe directly or go through our creator portal:[https://creator.influencelogic.com/](https://creator.influencelogic.com/) to ensure everything is verified and up to date.  ### **Q: I'm not sure I want to give my personal details to Stripe. ** A: Stripe is one of the most secure payment platforms available. Stripe needs to verify that you are who you say you are and that you have the authority to create the account. This information is a part of Stripe’s [Know-Your-Customer](https://support.stripe.com/questions/know-your-customer-obligations)policy. These requirements come from US regulators and are intended to prevent abuse of the financial system. ### **Q: Stripe isn't verifying my personal details. ** A: Information provided needs to match documents *exactly*. Most likely, there is an alphabetical error or numerical error that is causing the problem. Please triple check that everything lines up perfectly.  --- **Need additional support?** Please reach out to customersuccess@influencelogic.com.    - [Creator Onboarding](https://support.influencelogic.com/creator-onboarding?hsLang=en#main-content) - [Step 1: Payment Method](https://support.influencelogic.com/creator-onboarding?hsLang=en#step-1-payment-method) - [Step 2: Sign Contract](https://support.influencelogic.com/creator-onboarding?hsLang=en#step-2-sign-contract) - [Step 3: Submit Content](https://support.influencelogic.com/creator-onboarding?hsLang=en#step-3-submit-content) - [Agent Onboarding](https://support.influencelogic.com/agent-onboarding?hsLang=en#main-content) - [Step 1: Agency Validation](https://support.influencelogic.com/agent-onboarding?hsLang=en#step-1-agency-validation) - [Step 2: Payment Method](https://support.influencelogic.com/agent-onboarding?hsLang=en#step-2-payment-method) - [Step 3: Sign Contract](https://support.influencelogic.com/agent-onboarding?hsLang=en#step-3-sign-contract) - [Step 4: Submit Content](https://support.influencelogic.com/agent-onboarding?hsLang=en#step-4-submit-content) - [FAQs](https://support.influencelogic.com/faqs?hsLang=en#main-content) - [Payment Setup](https://support.influencelogic.com/faqs?hsLang=en#payment-setup) - [Payments](https://support.influencelogic.com/faqs?hsLang=en#payments) - [Content](https://support.influencelogic.com/faqs?hsLang=en#content) - [Agency Resources](https://support.influencelogic.com/faqs?hsLang=en#agency-resources) - [Tech Help](https://support.influencelogic.com/faqs?hsLang=en#tech-help) - [Default HubSpot Blog](https://influencelogic-7217534.hs-sites.com/blog) [![Chill listening crop-3](https://support.influencelogic.com/hs-fs/hubfs/InfluenceLogic/InfluenceLogic%20Signature%20Logo.png?width=104&height=24&name=InfluenceLogic%20Signature%20Logo.png "Chill listening crop-3")](http://www.influencelogic.com) InfluenceLogic Help Center Copyright © 2026, InfluenceLogic